Privacy Policy for Basswin Casino

Effective Date: 1 March 2026

Welcome to Basswin Casino. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services in the United Kingdom. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect various types of information in order to provide and improve our services, comply with legal obligations, and ensure a safe gaming environment. The information we collect includes:

Personal Identification Information: name, date of birth, address, email address, phone number, and other contact details.
Account Information: username, password, transaction history, and account preferences.
Verification Information: documents to verify your identity and age, such as passport, driver’s license, or utility bills.
Payment Information: credit/debit card details, bank account information, and payment transaction details.
Technical Data: IP address, browser type, operating system, device information, and browsing behaviour on our site.
Cookies and Tracking Technologies: information collected through cookies and similar technologies as described in our Cookie Policy.

2. How We Use Your Information

We use your personal data for the following purposes:

To provide, operate, and maintain our casino services.
To verify your identity and age to comply with UK gambling laws and regulations.
To process payments and manage your account transactions.
To communicate with you, including customer support, marketing, and promotional offers (where you have consented).
To detect, prevent, and investigate fraud, money laundering, and other illegal activities.
To improve our website, services, and user experience.
To comply with legal obligations and respond to lawful requests from public authorities.

3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on the following legal grounds:

Your consent, where applicable.
Performance of a contract with you.
Compliance with a legal obligation.
Legitimate interests pursued by us, such as fraud prevention and service improvement, provided your rights are not overridden.

4. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

With service providers and partners who help us operate our business, such as payment processors, identity verification services, and IT providers.
With regulatory authorities and law enforcement agencies as required by law or to protect our rights.
With affiliates and subsidiaries within the Basswin Group for business purposes.
In connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations.

5. International Transfers

Your information may be transferred to and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

You have the following rights regarding your personal data under UK GDPR:

The right to access and obtain a copy of your personal data.
The right to rectify inaccurate or incomplete data.
The right to erase your personal data in certain circumstances.
The right to restrict or object to processing.
The right to data portability.
The right to withdraw consent at any time, where processing is based on consent.
The right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

9. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information, please see our Cookie Policy.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page with an updated effective date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Basswin Casino Data Protection Officer
Email: [email protected]
Address: Basswin Ltd, 10 Queen Street, London, EC4N 1TX, United Kingdom
Phone: +44 20 7946 0958

Thank you for trusting Basswin Casino with your personal information.